Terms and Conditions

TERMS AND CONDITIONS

Restocare Pvt. Ltd.

 

Last Updated: 20 March 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between Restocare Pvt. Ltd. ("Restocare", "Company", "we", "us", or "our") and any person, business, entity, establishment, restaurant, cloud kitchen, café, hotel, institution, office, or other user ("User", "Customer", "you", or "your") who accesses, browses, registers on, books through, interacts with, or otherwise uses Restocare’s website, mobile application, customer support channels, call-based booking channels, WhatsApp communication channels, software systems, or any related platform, interface, or service made available by the Company (collectively, the "Platform").

By accessing or using the Platform, creating an account, requesting or booking any service, making any payment, or otherwise engaging with Restocare, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Refund Policy, Cancellation Policy, service-specific policies, operational guidelines, and any additional terms, notices, disclaimers, or conditions issued by Restocare from time to time, all of which shall form an integral part of these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Platform and shall not book or avail any service.

1. Definitions

1.1 "Platform" means the Restocare website, mobile application, customer support systems, WhatsApp communication interface, call support systems, software, and all associated booking, payment, communication, and operational infrastructure.

1.2 "Services" means all services, assistance, support, workforce deployment, technical attendance, hospitality support, kitchen support, and allied services made available by or through Restocare, including but not limited to on-demand chef services, chef helper services, housekeeping services, utility staff support, electrician services, technician services, carpenter services, plumber services, kitchen support services, deep cleaning support services, and any additional categories introduced by Restocare from time to time.

1.3 "Booking" means any service request, order, inquiry, confirmation, scheduled deployment, or arrangement initiated by a User through the Platform or through any official communication channel of Restocare.

1.4 "User Content" means any review, rating, comment, complaint, feedback, image, video, message, instruction, document, or information submitted by the User through the Platform or otherwise to Restocare.

2. Nature of Contract and Scope

2.1 These Terms govern all access to and use of the Platform and all service-related interactions between the User and Restocare.

2.2 Restocare reserves the sole and absolute right to determine the structure, categories, scope, serviceability, availability, scheduling, execution model, pricing framework, and operational process applicable to any Service.

2.3 Nothing on the Platform shall be construed as a guarantee of uninterrupted access, immediate availability, fixed manpower allocation, guaranteed time-bound attendance, or guaranteed completion within any estimated timeframe.

2.4 Restocare may, at any time and without prior notice, add, modify, discontinue, replace, suspend, restrict, or withdraw any Service, feature, support channel, operational method, geographic service area, offer, or business model, subject to applicable law.

3. Eligibility and Authority

3.1 By using the Platform, you represent and warrant that you are competent to contract under applicable law and have full legal authority to accept these Terms.

3.2 If you are acting on behalf of a company, partnership, restaurant, kitchen, institution, or any other legal entity, you further represent and warrant that you are duly authorized to bind such entity to these Terms.

3.3 Restocare reserves the right to refuse service, reject Bookings, suspend access, seek identity verification, or restrict use of the Platform where it reasonably believes that a User lacks authority, has provided incomplete or inaccurate information, or presents legal, operational, reputational, commercial, or safety risk.

4. Account Registration and Information Accuracy

4.1 To access certain features or Services, Users may be required to create an account and provide accurate, complete, and current information, including but not limited to full name, mobile number, email address, service address, billing details, and business details.

4.2 The User shall ensure that all information furnished to Restocare remains true, accurate, updated, and complete at all times.

4.3 The User shall be solely responsible for maintaining the confidentiality of account credentials, passwords, OTPs, devices, and account access details.

4.4 Any activity conducted through a User’s account shall be deemed authorized by the User unless established otherwise to Restocare’s reasonable satisfaction.

4.5 Restocare shall not be liable for unauthorized access, fraudulent use, impersonation, or misuse of any account resulting from the User’s failure to secure account credentials or communication devices.

5. Bookings and Service Confirmation

5.1 Users may place Booking requests through the Platform subject to serviceability, operational feasibility, staff availability, payment clearance, internal review, and acceptance by Restocare.

5.2 A Booking shall be deemed confirmed only when Restocare communicates confirmation through the app, website, SMS, email, WhatsApp, invoice, or any other official mode of communication used by the Company.

5.3 Restocare reserves the unrestricted right to accept, reject, reschedule, modify, split, substitute, delay, suspend, or cancel any Booking, at its sole discretion, for reasons including but not limited to staff constraints, operational challenges, legal concerns, customer-side issues, incorrect information, site unsuitability, safety concerns, payment failure, technical issues, or force majeure.

5.4 Any estimated response time, visit time, attendance time, or completion time communicated by Restocare shall be purely indicative and shall not create any binding service-level obligation unless expressly agreed in writing.

5.5 Restocare may assign, replace, or reallocate any internal resource, staff member, team, or operational support mechanism as may be necessary for service continuity, efficiency, quality control, or business reasons.

6. Pricing, Charges, Taxes, and Payment

6.1 The User agrees to pay all charges applicable to the Services booked or availed, including service charges, convenience fees, platform fees, emergency charges, visit charges, transportation charges, labour charges, waiting charges, overtime charges, material costs, consumable costs, taxes, government levies, penalties, and any other applicable charges disclosed by Restocare or arising from the actual execution of the work.

6.2 All pricing displayed or communicated by Restocare is subject to revision, adjustment, modification, and variation based on service type, urgency, location, workload, complexity, timing, market conditions, supply, demand, and operational considerations.

6.3 Restocare may require advance payment, token payment, part payment, security deposit, milestone payment, or full pre-payment as a condition for confirming or processing any Booking.

6.4 Where the scope of work exceeds the originally booked scope, or where additional time, manpower, materials, or support become necessary, the User shall be liable to pay the corresponding additional charges immediately upon demand or invoice.

6.5 Payment may be made through UPI, debit card, credit card, net banking, wallet, bank transfer, QR code, invoice settlement, or any other payment mode approved by Restocare.

6.6 In the event of payment failure, reversal, chargeback, dispute, dishonour, non-payment, delayed payment, or fraud, Restocare shall be entitled to recover all outstanding amounts along with taxes, bank charges, collection costs, legal expenses, and incidental losses.

6.7 Restocare may suspend services, withhold future Bookings, disable account access, blacklist the User, and initiate legal or recovery proceedings in the event of any payment default or abusive payment conduct.

7. Cancellation, Rescheduling, and Refunds

7.1 Cancellation and rescheduling of Bookings shall be governed by Restocare’s applicable Cancellation and Refund Policy, as revised from time to time.

7.2 Cancellation charges, minimum commitment charges, site visit charges, deployment charges, rescheduling fees, or administrative fees may apply where a Booking is cancelled after confirmation, where internal deployment has commenced, where scheduling has been blocked, or where the User is unavailable, unreachable, unprepared, or unwilling to proceed.

7.3 Refunds, where applicable, shall be processed only in accordance with Restocare’s policy or where required by applicable law. Restocare may issue refunds to the original payment source, wallet credits, account credits, or such other mode as deemed suitable by the Company.

7.4 No refund shall be due in cases involving completed work, partially consumed services, Customer no-show, inaccurate Booking details, site-related failure attributable to the User, dissatisfaction unsupported by objective evidence, or any event outside Restocare’s reasonable control.

8. User Obligations and Standards of Conduct

8.1 The User shall provide a safe, lawful, respectful, hygienic, accessible, and reasonably suitable environment for the performance of Services.

8.2 The User shall disclose all material site conditions, hazards, access restrictions, infrastructure limitations, time constraints, safety concerns, and other facts that may affect performance of the Services.

8.3 The User shall not engage in any conduct that is abusive, threatening, intimidating, defamatory, obscene, violent, harassing, unlawful, discriminatory, fraudulent, or otherwise inappropriate towards Restocare, its management, staff, representatives, support personnel, or deployed workforce.

8.4 Restocare may immediately refuse, discontinue, suspend, or terminate any Service without liability where the service site is unsafe, unlawful, unsanitary, inaccessible, misleadingly described, hostile, or otherwise unsuitable in Restocare’s judgment.

8.5 The User shall not solicit, poach, recruit, retain, hire, directly engage, or otherwise commercially transact outside Restocare with any person, worker, staff member, or resource introduced, referred, or deployed by Restocare, without prior written consent of the Company. Any such act shall constitute a material breach of these Terms and may attract damages, service suspension, blacklisting, and legal action.

9. Communications and Customer Support

9.1 By using the Platform, the User expressly consents to receive transactional, operational, informational, promotional, support-related, payment-related, grievance-related, verification-related, and marketing communications from Restocare through phone calls, SMS, WhatsApp, email, push notifications, or any other communication channel permitted by law.

9.2 Restocare may record, monitor, retain, and review customer support calls, complaint calls, operational calls, chat messages, internal escalations, and service communications for training, quality assurance, evidentiary, security, fraud prevention, audit, and legal purposes.

9.3 The User acknowledges that disabling or refusing certain communication permissions may affect Restocare’s ability to process Bookings, provide support, or deliver Services efficiently.

10. Intellectual Property Rights

10.1 All trademarks, trade names, logos, service names, software, source code, designs, layouts, text, graphics, images, videos, formats, workflows, databases, compilations, documents, and all other intellectual property associated with Restocare or the Platform are the exclusive property of Restocare and/or its licensors and are protected under applicable intellectual property laws.

10.2 No User shall copy, reproduce, modify, republish, upload, transmit, distribute, scrape, mirror, frame, reverse engineer, exploit, license, or create derivative works from any portion of the Platform or Company materials without prior written authorization from Restocare.

10.3 Unauthorized use of the Platform, branding, operational systems, content, or proprietary material of Restocare shall constitute a serious legal violation and may result in civil, criminal, injunctive, and monetary proceedings.

11. User Content, Reviews, and Feedback

11.1 If the User submits any User Content, the User represents and warrants that such content is truthful, lawful, non-infringing, non-defamatory, and does not violate any third-party right or applicable law.

11.2 The User grants Restocare a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable right to use, host, store, reproduce, display, adapt, modify, publish, distribute, and otherwise utilize User Content for service administration, dispute handling, investigation, training, analytics, evidence, marketing, and business purposes.

11.3 Restocare reserves the right, but not the obligation, to remove, suppress, refuse, restrict, or review any User Content that it deems false, misleading, malicious, unlawful, irrelevant, abusive, defamatory, or harmful to the Company or any person.

12. Privacy and Data Use

12.1 Restocare may collect, store, process, verify, analyze, share, and use personal data, business data, transactional information, device information, communication data, location-linked service data, support records, and other information submitted or generated through use of the Platform, in accordance with its Privacy Policy and applicable law.

12.2 Such information may be used for account creation, service provision, customer verification, payment processing, security review, fraud detection, risk management, analytics, customer support, operational planning, legal compliance, internal governance, business reporting, and service improvement.

12.3 Restocare may disclose information where required by law, regulation, court order, governmental direction, regulatory notice, law-enforcement request, or where reasonably necessary to protect the rights, safety, personnel, systems, reputation, or business interests of the Company.

13. Disclaimers

13.1 The Platform and all Services are provided on an "as is", "as available", and "subject to operational feasibility" basis.

13.2 To the fullest extent permitted under applicable law, Restocare disclaims all express, implied, statutory, or other warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, outcome certainty, or suitability.

13.3 Restocare shall not be liable for delays, disruptions, interruptions, failures, errors, non-performance, or service deficiencies arising from traffic, weather, manpower shortage, technical issues, infrastructure failure, inaccurate customer inputs, payment gateway errors, communication breakdown, government action, labour disruption, or any event beyond its reasonable control.

13.4 Any arrangement, modification, instruction, scope change, payment, or understanding made by the User outside the official systems, invoices, policies, communication channels, or approval of Restocare shall be entirely at the User’s own risk and responsibility.

14. Limitation of Liability

14.1 To the maximum extent permitted by applicable law, Restocare, its directors, officers, employees, shareholders, affiliates, consultants, representatives, agents, licensors, and successors shall not be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages, including loss of profit, revenue, business, contracts, goodwill, opportunity, data, or reputation.

14.2 Without prejudice to the foregoing, Restocare’s total aggregate liability arising from any claim, dispute, Booking, transaction, or use of the Platform or Services shall not exceed the amount actually received by Restocare from the User for the specific Booking giving rise to the claim.

15. Indemnity

The User agrees to indemnify, defend, and hold harmless Restocare, its directors, officers, employees, affiliates, group companies, agents, representatives, consultants, licensors, and successors from and against all losses, liabilities, damages, penalties, claims, actions, proceedings, costs, and expenses, including reasonable legal fees and enforcement costs, arising out of or related to: (a) the User’s breach of these Terms; (b) misuse of the Platform or Services; (c) false, misleading, or incomplete information provided by the User; (d) unsafe or unlawful site conditions; (e) violation of law or third-party rights; (f) off-platform dealings or unauthorized direct engagement; or (g) any act, omission, negligence, misconduct, or instruction attributable to the User or its representatives.

16. Suspension, Restriction, and Termination

16.1 Restocare may, at any time and without prior notice, suspend, restrict, deactivate, or terminate any User account, Booking, access right, payment privilege, support access, or service relationship if it determines, in its sole discretion, that: (a) the User has breached these Terms; (b) the User has engaged in abuse, fraud, non-payment, misconduct, or unlawful conduct; (c) the User has created legal, commercial, reputational, or safety risk; (d) the information provided by the User is false, misleading, or incomplete; or (e) continued association is no longer operationally, commercially, or legally feasible.

16.2 Such suspension or termination shall be without prejudice to Restocare’s right to recover dues, enforce claims, seek damages, or pursue any remedy available in law or equity.

17. Governing Law, Jurisdiction, and Dispute Resolution

17.1 These Terms shall be governed by and construed in accordance with the laws of India.

17.2 Any dispute, controversy, difference, or claim arising out of or relating to these Terms, the Platform, any Booking, or any Service shall first be attempted to be resolved amicably through good-faith discussions.

17.3 Failing amicable resolution, the dispute shall be referred to and finally resolved by arbitration in New Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996, as amended.

17.4 The arbitration shall be conducted by a sole arbitrator appointed by Restocare. The language of arbitration shall be English. The seat and venue of arbitration shall be New Delhi, India.

17.5 Subject to the arbitration clause above and to the extent permitted by law, the courts at New Delhi shall have exclusive jurisdiction.

18. Grievance Redressal and Notices

For complaints, grievances, legal notices, or support escalations, Users may contact Restocare through its officially notified support or legal contact details as published on the Platform from time to time.

Restocare reserves the right to update its grievance officer details, escalation matrix, support numbers, official email addresses, registered office address, and notice details without invalidating these Terms.

19. General Provisions

19.1 Entire Agreement: These Terms, together with all related policies, service conditions, notices, and supplemental terms issued by Restocare, constitute the complete and entire agreement between the User and Restocare in relation to the subject matter hereof.

19.2 Amendment: Restocare may amend, revise, update, replace, or supplement these Terms at any time. Such revisions shall become effective upon publication on the Platform or upon other lawful communication. Continued use of the Platform after such update shall constitute acceptance of the revised Terms.

19.3 Severability: If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

19.4 Waiver: No omission, delay, or failure by Restocare in exercising any right, power, or remedy shall operate as a waiver thereof.

19.5 Assignment: The User shall not assign, transfer, sublicense, delegate, or otherwise dispose of any rights or obligations under these Terms without prior written consent of Restocare. Restocare may assign or transfer its rights, obligations, business interests, or contractual position to any affiliate, successor, acquirer, or third party without prior notice.

19.6 Force Majeure: Restocare shall not be liable for any delay, deficiency, interruption, disruption, or failure in performance arising out of events beyond its reasonable control, including acts of God, natural disasters, pandemic events, strikes, labour shortages, internet outages, power failures, transport disruption, riots, civil unrest, war, governmental restrictions, emergency orders, or other force majeure events.

19.7 Survival: All provisions which by their nature are intended to survive termination, including provisions relating to payments, intellectual property, indemnity, limitation of liability, dispute resolution, jurisdiction, and data use, shall survive termination or expiry of these Terms.