Privacy Policy

RESTOCARE

PRIVACY POLICY

Last Updated: 20 March 2026

 

This Privacy Policy ("Policy") explains how Restocare ("Restocare", "we", "us", or "our") collects, uses, stores, shares, and protects your information when you access, use, register on, or make bookings through the Restocare mobile application, website, or related services (collectively, the "Platform").

Restocare is a service-booking platform designed for restaurants and food businesses to book professional service support, including chefs, technicians, utility staff, kitchen support, cleaning services, and other related service partners.

By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Platform.

1. Information We Collect

1.1 Personal Information

When you create an account, make a booking, contact support, or use our services, we may collect personal information including:

• Full name

• Email address

• Phone number

1.2 Location Data

We may collect your location information to:

• assign nearby service partners

• improve booking accuracy

• enhance service efficiency

• provide location-based support

Location data may be collected through GPS, IP address, device settings, or the address entered by you during booking.

1.3 Device Information

We may collect certain technical information about the device you use to access our Platform, including:

• Device ID

• Device type

• Operating system version

• App version

• Browser type

• Network information

1.4 Usage Data

We may collect information about how you interact with the Platform, including:

• App activity

• Booking history

• Search and browsing activity

• Pages or screens viewed

• Time spent on the app

• Support requests and communication history

2. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including to:

• create and manage user accounts

• process and manage bookings

• connect users with suitable service providers

• provide customer support and respond to queries

• send service-related updates, alerts, and communication

• improve app functionality, performance, and user experience

• detect fraud, abuse, or unauthorized activity

• comply with legal, tax, regulatory, and compliance requirements

3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following situations:

3.1 With Service Partners

We may share relevant booking and contact details with service partners, technicians, drivers, or other service personnel for the purpose of fulfilling your booking and providing services efficiently.

3.2 With Payment Service Providers

We may share limited payment-related information with trusted payment gateways and processors such as Razorpay or similar providers to securely process payments.

3.3 With Technology and Service Providers

We may share data with third-party service providers that help us operate our Platform, including cloud hosting, analytics, communication tools, and customer support systems.

3.4 Legal Requirements

We may disclose your information where required by law, court order, governmental authority, law enforcement, regulatory requirement, or where such disclosure is necessary to protect our legal rights, users, systems, or business interests.

4. Data Security

We take reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction. These measures include:

• encrypted transmission of data using HTTPS

• use of secure servers and protected systems

• restricted internal access controls

• monitoring and security practices designed to protect stored data

While we take commercially reasonable efforts to secure your data, no digital platform or online transmission can be guaranteed to be completely secure.

5. User Rights and Choices

Subject to applicable law, you may have the right to:

• access your account data

• update or correct your profile information

• request deletion of your account

• contact us regarding your personal data

• You may delete your account by using site 

Please note that deletion requests may be subject to verification and certain legal or operational limitations.

6. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Policy, including service delivery, account maintenance, compliance, and dispute resolution.

Upon account deletion, we will delete or anonymize your personal data within a reasonable period, except where certain information must be retained for:

• legal obligations

• tax and accounting requirements

• fraud prevention

• dispute resolution

• enforcement of our rights and policies

7. Third-Party Services

Our Platform may integrate with or rely on third-party services for certain functions. These may include:

• Razorpay for payment processing

• Firebase for app infrastructure, notifications, analytics, or authentication

• Google services for maps, login, analytics, or related functionality

These third-party services may collect, process, or store your data in accordance with their own privacy policies. We encourage users to review the privacy policies of such third parties separately.

8. Children’s Privacy

The Platform is not intended for children under the age of 13 years. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may take appropriate steps to delete it.

9. Changes to This Privacy Policy

Restocare reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will become effective upon posting the updated Policy on the Platform, unless otherwise required by law.

You are encouraged to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.

10. Contact Us

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or your personal data, you may contact us at:

Email: support@restocare.in
Contact Us - 9217919991

Address:180 KD, Pitampura, Opposite Pillar no 342 Kohat Encalve , Delhi 110034 .