Privacy Policy, Terms of Service & Refund Policy

Effective Date: 1st Jan 2026

1. Introduction

Welcome to Restocare, operated by RestroEdge Private Limited. Restocare is a platform that connects restaurants with service professionals such as maintenance staff, cleaners, and technicians.

This document outlines our Privacy Policy, Terms of Service, and Refund Policy in compliance with applicable laws including the Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

2.1 Personal Information

Full name
Phone number
Email address
Business or restaurant details
Login credentials

2.2 Transaction Data

Booking details
Payment details (via third-party gateways)
Service history

2.3 Technical Data

IP address
Device and browser details
Usage logs

3. Purpose of Data Processing

We process your data only for lawful purposes including:

Providing and managing services
Booking and payment facilitation
User authentication via OTP
Improving platform performance
Customer support
Fraud detection and prevention
Compliance with legal obligations

4. Consent

By using our platform, you provide explicit consent to collect and process your personal data for specified purposes. You may withdraw consent at any time by contacting us.

5. Data Sharing

Service professionals to fulfill bookings
Payment processors
Technology and hosting providers
Legal authorities when required

We do not sell your personal data.

6. Data Retention

Data is retained only as long as necessary for service delivery or legal compliance. Data is securely deleted or anonymized afterward.

7. Data Security

We use encryption, secure servers, and access controls. However, no system is completely secure.

8. Your Rights (DPDP Act)

Right to access your data
Right to correction
Right to erasure
Right to withdraw consent
Right to grievance redressal

9. Grievance Officer

As per DPDP Act requirements:

Grievance Officer
RestroEdge Private Limited
Email: support@restocare.in
Phone: +91 9899300646
Response Time: Within 7 working days

10. Cookies

We use cookies to enhance user experience and analyze traffic. You can disable cookies in your browser settings.

11. Third-Party Links

We are not responsible for third-party websites linked on our platform.

12. Children's Privacy

Our services are not intended for users under 18 years of age.

13. Terms of Service

Users must provide accurate information
Users are responsible for account security
Platform acts as a facilitator between users and service providers
We are not liable for service quality issues beyond reasonable control
Misuse of platform may lead to account suspension

14. Refund & Cancellation Policy

Refunds are subject to service provider approval
No refund after service completion
Cancellation before service may be eligible for partial/full refund
Refund processing may take 5–10 business days

15. Updates to Policy

We may update this policy periodically. Changes will be reflected on this page.

16. Contact Us

RestroEdge Private Limited (Restocare)
Website: https://restocare.in/
Email: support@restocare.in
Phone: +91 9899300646

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